Customer Service Online Training
Simply Easy Learning
Updated on Oct, 2024
Language - English
IT and Software ,Other IT and Software,
Lectures -13
Duration -2 hours
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Course Description
Customer service is an Attitude and not a department in an organisation. People need to be customer service oriented if they want their company/organisation to grow. Customers are the life blood of any business and it is because of the customers that any business survives. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Audience
If you're a problem solver and a leader, you might have a future as a customer service manager. Customer service managers are in charge of a group of customer service representatives, who work from call centres, over email or live chat, or face-to- face. As the customer service manager you make sure that your team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.
Curriculum
Check out the detailed breakdown of what’s inside the course
Customer Service
12 Lectures
-
Customer Service - Introduction
11:14
11:14
-
Customer Service - Needs of customer
11:48
11:48
-
Customer Service - Challenges of customer service
11:45
11:45
-
Customer Service - Customer Expectations
14:12
14:12
-
Customer Service - Problem solving
10:46
10:46
-
What is Communication in Customer Service
11:43
11:43
-
Customer Service - Coping with challenging customer
09:41
09:41
-
Customer Service - leadership in customer service
10:21
10:21
-
Customer Service - Customer retention
11:18
11:18
-
Customer Service - Measurement of satisfaction
10:23
10:23
-
Delivering customer service to the changing market place
12:56
12:56
-
Customer Service - Excellence
12:05
12:05
Instructor Details
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