Help Desk Professional: A guide to your IT career
Master the Help desk position by working smarter and boost your career opportunities
Updated on Oct, 2024
Language - English
IT and Software ,Other IT and Software,
Lectures -84
Quizzes -6
Duration -5 hours
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Course Description
Help Desk Professional is your guide to breaking into the IT world. We cover the basics of computing to intermediate/advanced tools without a bunch of useless information. The 5 hours of Help Desk Professional will bring you new and exciting information that you'll be able to apply during interviews and in the workplace.
What sets Help Desk Professionals apart from competing courses is the use of real-life examples. I have personally selected actual tickets that my team has worked on in the past to bring you the best representation of workplace interactions.
Things we will cover in this course:
- Setting up a Windows 10 environment.
- How to work your way around Windows.
- Printer Troubleshooting.
- Networking Basics.
- Server Hardware.
- Server 2016 Operating System.
- Virtual Environments.
- Active Directory.
- Group Policy.
- Troubleshooting.
Please join me in this technological journey; I'll be available to assist you with anything you need along the way. I'm confident this course will increase your knowledge and improve your tech confidence. It's time to take your skills to the next level. What are you waiting for?
Who is this course for?
- Individuals who seek professional employment in the IT field.
- Entry-level candidates looking for a career change.
- Users who want to be able to fix computers as a side hustle or fun project.
Goals
- Computer skills to help you break into the IT world.
- How to quickly diagnose computer-related issues and the steps to take to resolve problems.
- How to communicate with users and provide the best IT experience.
- Understand the functions of computer hardware and navigate Windows.
- Server Hardware and Software.
- Networking: IPs, DNS, DHCP, and Command Prompt tools.
Prerequisites
- A desire to learn and improve your skills.
- A basic understanding of computers.
- Owning a desktop, laptop, or tablet is preferable but not absolutely necessary.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
3 Lectures
-
About this Course
01:40
01:40
-
Who is this course for?
02:11
02:11
-
Career Paths
02:48
02:48
Computer Hardware
9 Lectures
Installing Windows
5 Lectures
Using Windows
11 Lectures
Printers
5 Lectures
Networking
9 Lectures
Server Hardware and Server 2016
13 Lectures
Remote Desktop/Port Forwarding
2 Lectures
Troubleshooting
7 Lectures
Real Life Examples
9 Lectures
Useful Tools
8 Lectures
Conclusion
3 Lectures
Instructor Details
Zachary Avant
Hello, I'm Zachary Avant. I hold a bachelors degree in Computer Information Systems and Music. In addition to my learning, I have the Comptia A+ certification and have completed several Udemy courses.
I have over 5 years of professional experience when it comes to computing and I have spent the majority of my free time learning new computer features. I started out as a Help desk technician and currently work as a Network Administrator for a local MSP. I'm currently in charge of training new help desk technicians for our business and I also provide top tier support when necessary.
I fully believe that I can help you get to the next level of your career with hard work and dedication.
Course Certificate
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